Política de envío

Effective Date: September 1st, 2025

At Errly Aquatics, we take great care in packing and shipping your aquatic pets, plants, and supplies to ensure they arrive healthy and in excellent condition. Please review our shipping policy below.

1. Shipping Schedule

  • Orders Placed Monday: Orders placed on Monday will be processed the same day and shipped the following day in most cases.
  • Orders Placed Tuesday–Sunday: Orders placed from Tuesday through Sunday will be processed and shipped the following Monday or Tuesday.
  • Business Days: Orders are processed only on business days. Weekend and holiday orders will be processed on the next scheduled shipping day.
  • Holiday Update: Errly Aquatics will not be shipping live orders from December 11th–January 1st. All orders placed during this time will be safely shipped once operations resume.

2. Shipping Methods

  • Live Animals (Shrimp, Snails, etc.): We strongly recommend expedited shipping to minimize transit time and stress for live animals.
  • Ground Shipping: Available for non-live products. Some ground shipments may arrive in under 2 days; these may qualify for special considerations for live animals under certain circumstances.

3. Live Animal Packaging

  • All live shipments from Errly Aquatics directly are carefully packed with insulated containers and temperature-appropriate materials.
  • Extra shrimp or snails are included in every pack to account for natural losses during transit.
  • We reserve the right to fulfill orders using shrimp sourced from trusted, home-bred partner breeders when necessary. All shrimp will meet our quality standards and expectations. Packaging may vary from orders shipped directly by Errly Aquatics. We do not sell or distribute imported shrimp.

4. Delivery & Carrier Responsibility

  • Errly Aquatics is not responsible for delays, losses, or damage caused by the shipping carrier, weather conditions, or events beyond our control.
  • Tracking information will be provided once your order ships. Please monitor tracking for estimated delivery.

5. Shipping Restrictions

Location Based Shipping Restrictions

Some locations may have restrictions on shipping live animals. We reserve the right to cancel orders that cannot be safely delivered due to regional restrictions.

Weather-Related Shipping Delays

The safety of our live shrimp is our highest priority. During periods of excessive heat or cold, Errly Aquatics may temporarily hold shipments when forecast temperatures at the destination are expected to exceed 95°F or fall below 33°F during the anticipated transit period.

Weather holds are made to reduce the risk of temperature-related losses and are provided at no additional charge. Orders will be shipped as soon as weather conditions return to a safe range.

If you prefer not to wait for a weather-safe shipping window, next-day shipping may be available upon request. Customers choosing this option are responsible for the actual cost of the next-day shipping label and any additional shipping supplies required for the shipment. We will provide the additional cost before the order is shipped for your approval.

Please understand that expedited shipping reduces transit time but does not eliminate weather-related risk, and we may still recommend delaying shipment when conditions are considered unsafe for live animals.

Delivery Area Surcharge

Some delivery areas may be subject to an additional carrier surcharge.

We offer flat-rate shipping on all orders. However, UPS may apply an additional delivery area surcharge to certain ZIP codes, including remote, rural, super rural, or extended commercial delivery areas.

We will verify your address when creating your shipping label. If UPS applies a delivery area surcharge to your order, we will contact you before shipping and provide documentation showing the surcharge for your address.

If a surcharge applies, you will have the option to pay the additional shipping cost or cancel your order for a full refund.

See the UPS delivery area surcharge information below:

UPS Delivery Area Surcharge Information

6. Refunds and Claims

  • Live Animals: Refunds, replacements, or store credit are generally only available if expedited shipping was selected at checkout. Claims must be submitted within 1 hour of delivery with clear photos or videos before opening the bags.
  • Plants: Claims must be submitted within 2 hours of delivery with photos.
  • Non-Live Products: Standard return and refund policies apply (see Refund & Return Policy).

7. International Shipping

Currently, Errly Aquatics only ships within the United States. International orders are not accepted.

8. Contact Us

For shipping questions, claims, or assistance:

Thank you for choosing Errly Aquatics. We take pride in ensuring your orders are shipped safely and arrive in the best condition possible!